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Coaching Knock Your Socks Off Service

by Ron Zemke,Kristin Anderson

ISBN 13: 9780814479353

Format: Illustrated (174 pages)
Publisher: Amacom
Published: 01 Sep 1996

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Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series)

by Kristin J. Anderson,Ron Zemke,John Bush

ISBN 13: 9780814479711

Format: Paperback (150 pages)
Publisher: Amacom
Published: 30 Oct 1997

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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

by Kristin J. Anderson,Ron Zemke,John Bush

ISBN 13: 9780814479704

Format: Paperback (136 pages)
Publisher: Amacom
Published: 01 Nov 1997
Other Format: Paperback

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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers

by Kristin J. Anderson,Ron Zemke

ISBN 13: 9780814478844

Format: Paperback (176 pages)
Publisher: Amacom
Published: 07 Jan 1995

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Knock Your Socks Off Service Recovery

by Ron Zemke,Chip R. Bell

ISBN 13: 9780814470848

Format: Illustrated (224 pages)
Publisher: Amacom
Published: 01 Jun 2000

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